How to Order

Please note all orders for prescription medications will incur a $9.99 flat fee for express post shipping and cold chain medications will incur a $18.99 flat fee for express post shipping.

Refrigerated items (cold chain medications) are sent in insulated packaging with ice gel packs. Refrigerated items are dispatched on Monday and Tuesday only to ensure they reach their destination whilst still cold. We strongly recommend only sending refrigerated items to postcodes within the Australia Post Express Post next business day network.

The free shipping offer for orders over $99 does not apply to prescription medications. Please refer to our shipping policy for more information at https://yourpetpa.com.au/policies/shipping-policy

FIRST TIME ORDER
REPEAT ORDER

1. Obtain a prescription from your veterinarian after a consultation with your pet

2. Search for the required medication on our website

3. Upload a copy of your prescription using the box provided, or email a copy to pharmacy@yourpetpa.com.au

4. Post your original prescription via reply paid post to:

PetPA Pharmacy
Reply Paid 91355
Tweed Heads NSW 2485

1. Search for the required medication on our website

2. On the product page, select “Prescription on file” and include your pet’s name and family name so we can find your previous prescription

Please note that if your original prescription is still owing to us, or if your Veterinary Practice has not emailed us your prescription, we cannot dispense any repeats.

3. Complete your purchase as normal and if you have any repeats left, our pharmacy team will dispatch your order. If you do not have any repeats left, the team will be in touch with you for next steps.

Pet Owners

Pet owners can submit their scripts online via our website.

**Please note that if you are a pet or animal owner with an original prescription from your veterinarian, we must also receive a copy of the original prescription. We are not able to accept an electronic (email or faxed) copy of a prescription from a pet or animal owner. Please post the original prescription to:

Prescription team
OmegaVet compounding

Reply Paid 91737
11/416 Kingsway Caringbah NSW 1495

Repeat Scripts

If the prescriber gives a repeat prescription, Our Lab will keep this on file. Contact our team when you require a repeat to be filled.

All prescription medication listed on the PetPA website is available for supply on acceptance of your order by the pharmacist and on receipt of the original prescription by the pharmacist. As PetPA cannot sell or supply prescription medication and is your agent in facilitating the supply by the pharmacist, the acceptance of your order and sale is by the pharmacist*.

*PetPA provides the price information of medicines as agent for Omega Compounding Group PTY LTD. (ABN: 33 662 479 512 ).

Veterinary Practices

* Online – Please submit script on behalf of patient via the PetPA website.
* It is a legal requirement for Omega Vet Compounding to obtain a copy of the original prescription within 7 days. For your convenience, we will send you a prepaid envelope for all prescriptions when requested.